ADVANTAGES OF SHOPPING AT KUGAN’S: BRIEF DISCUSSION
BENEFITS OF SHOPPING WITH KUGAN’S
SAFE & SECURITY
We are committed to ensuring that your information is secure.
In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Your information is protected and not shared with anyone. Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information.
DELIVERY
Free UK Delivery on orders over £49. If not, there will be a £5 delivery charge.
Express Same Day Delivery is available from IG1 2SD within a 5-mile radius.
UK Delivery: Order by 12 pm (Monday - Thursday) for next day delivery (Excludes Saturday and Sunday) (T&C Apply); Orders placed after 12 pm Thursday to Sunday will be dispatched on Monday If an order have 10kg rice bag in it then you will need to pay £5 as delivery charge for each bags. (It will be automatically update)
OUR PACKAGING
We handpick and pack your order with care as soon as we receive them.
We use insulated strong, robust cardboard boxes along with double walled bubble airliners that are temperature controlled. You can be assured your bottled and liquid goods come safely & securely wrapped without any leakage.
Chilled and Frozen foods of temperature sensitive goods are packed into insulated shopping bags with (- 22 degrees) gel packs to ensure your products are guaranteed to deliver fresh.
Our packaging is designed and manufactured in the UK to the highest quality. Fully validated and tested packaging and 100% recyclable.
RETURNS POLICY
We work towards your complete satisfaction. If, for any reason you are not happy and wish to return anything bought from Kugan's, we will be happy to offer refunds or exchanges provided the goods are in a fully resalable condition.
In such circumstances, please contact us or email us to support@kugans.com or chat with us live. We will guide you through the process in simple steps.
Opened a product & still found it damaged or not fit to your expectations - Please send us a picture & reason - we will not question you why and refund to your satisfaction.
We do not refund shipping charges or extra service charges. Perishable goods are not refundable but we will do our best to compensate the customer if the damage was caused by us.
CUSTOMER SERVICE
Message us regarding any of your queries or shopping experience through our live chat options.
Our customer service team will respond to you almost immediately or you can simply call the store 020 8514 2356 to get more information or email us to hello@kugans.com.
LOYALTY POINTS
With Kugan's loyalty points, you can save more every time you shop online, Earn 1 point for every £1 spent.
The points you earn, the more you save.
You can see your points increase every time you add items to the basket.
STORE HOURS
Kugan's supermarket (Angel Supermarket) is your one stop shop, stocking all types of food products across the globe along with 24 hours.
Kugan's aims to meet all your needs with impeccable service and quality that can be trusted with eyes closed.
IN CONCLUSION
Kugan's is your go-to one-stop-smart-shop for all Indian, Sri Lankan, and South Asian groceries under one digital roof. Stay safe, stay indoors, we will deliver to your doorstep. Keep an eye on the Kugans Blog for more new, informative and exciting blogs.
Leave a comment to share your experience on trying these delicious recipes at home.
